Terms for our services and analyses
Binding language: This English text is a convenience translation provided for ease of understanding only. The German version is the sole legally binding version of these Terms and Conditions. In the event of any discrepancy between the two, the German wording prevails.
Please note: This text is a carefully prepared template and does not replace legal advice. Please have it reviewed by a lawyer or a tax adviser before use and adapt it to the specific offering.
These General Terms and Conditions (GTC) apply to all contracts for services against payment between Grünberg.Digital. GmbH, Lange Reihe 88, 20099 Hamburg (hereinafter the „Provider") and its customers (hereinafter the „Customer") that are concluded via the website, an individual quotation or a payment link.
The offering is primarily addressed to entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). Consumers within the meaning of § 13 BGB may also conclude contracts; the statutory consumer protection provisions apply to them, in particular the right of withdrawal (see clause 7 and the Right of Withdrawal).
Deviating terms and conditions of the Customer do not become part of the contract unless the Provider expressly agrees to their application in writing.
The Provider renders digital marketing services, in particular productised analyses (e.g. Google Ads account audit, Meta account audit), consulting, conception as well as the preparation of reports and recommended actions.
The specific scope of services follows from the respective description of services on the landing page, the individual quotation or the order. Unless expressly agreed otherwise, the Provider owes the diligent rendering of services (contract for services), not a particular economic result.
The presentation of the services on the website does not constitute a binding offer, but an invitation to place an order. By submitting an order or an enquiry via the form, or by paying a payment link, the Customer submits a binding offer.
The contract is concluded upon the Provider's express order confirmation, upon provision of the service or upon successful confirmation of payment.
The prices stated at the time of the order apply. Unless stated otherwise, prices are exclusive of the applicable statutory value added tax.
Payment is made via the payment service provider used by the Provider (e.g. Mollie) by credit card, SEPA direct debit, PayPal or the other methods offered there. The invoice is issued by Grünberg.Digital. GmbH.
The claim for remuneration falls due upon conclusion of the contract, unless agreed otherwise.
The Provider renders the service within the stated period or within a reasonable period. In the case of analyses, the report is generally delivered within a few working days after all required information is available.
The Customer shall provide the information, access rights and acts of cooperation required for rendering the service in good time. Delays resulting from a lack of cooperation are not to the detriment of the Provider.
Where expressly advertised for an offering, the result guarantee applies: if the Customer implements at least 50 % of the Provider's written recommendations within six weeks and nevertheless achieves no measurable gain in effectiveness, the Provider refunds the remuneration paid for the analysis. This is subject to comprehensible proof of implementation. For questions about the implementation, the Provider offers support by email free of charge. The guarantee does not establish any liability for success beyond this.
Consumers have a statutory right of withdrawal. The details are set out in the Right of Withdrawal. In the case of services, the right of withdrawal may expire early if the Provider has rendered the service in full and the consumer expressly consented before the start and confirmed their knowledge of the loss of the right of withdrawal.
Entrepreneurs have no statutory right of withdrawal.
The Customer receives a simple, non-transferable right to use the delivered reports and results internally within their own company. Passing them on to third parties or publishing them requires the Provider's prior consent.
The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body and health. In cases of ordinary negligence, the Provider is liable only for the breach of a material contractual obligation (cardinal obligation) and limited to the damage that is typical for the contract and foreseeable.
Any further liability is excluded. In particular, the Provider gives no warranty for specific marketing or revenue results beyond the expressly agreed result guarantee.
The parties shall treat confidential information of the other party as confidential. Information on the processing of personal data is set out in the Privacy Policy.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Hamburg.
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
Last updated: August 2026